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Support

Questions, bug reports, purchase help, or a community level you'd like removed — reach the developer directly.

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We read every message and usually reply within 1–2 business days.

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Frequently asked questions

Most answers are here — and if they're not, the email above always is.

Purchases & PRO

Is Trailer Parking Sim free?

Yes — it's free to download and play. The free tier includes the first campaign levels, a CDL backing maneuver to practice, the full community section, and two rigs. A single optional PRO unlock opens everything else.

What does the PRO unlock include?

All campaign and CDL skills levels, all five rigs (including the RV, pickup and B-train), and no limits — it's a one-time purchase, not a subscription.

Is PRO a subscription? Are there ads?

No to both. PRO is a one-time, non-consumable purchase that's yours permanently. Nothing auto-renews, and the app contains no ads.

I bought PRO on another device, or it didn't unlock. How do I restore it?

Sign in with the same Apple ID you purchased with, then tap Restore Purchases in Settings (it's also on the Store screen). Your unlock is tied to your Apple ID and restores across all your devices. If it still doesn't appear, email us.

How do I request a refund?

Purchases are billed by Apple, so refunds are handled by Apple at reportaproblem.apple.com. If something went wrong, write to us as well and we'll help.

Gameplay & CDL practice

Will this help me pass a real CDL test or get a license?

It's a practice and entertainment game. The backing maneuvers mirror the AAMVA skills test at true 53-foot scale, but the app is not a substitute for professional driver training or any official examination, and it isn't affiliated with any DMV or AAMVA.

My trailer keeps jackknifing — is that a bug?

No — that's the real articulated-trailer physics doing its job. Use small steering inputs, remember the trailer swings the opposite way to your wheel at first, and use a pull-up (drive forward to straighten) when the angle gets too sharp. In exam mode you can "get out and look" for free.

What do pull-ups, touches and "Clean Pass" mean?

Exam mode scores you like a road test: touching a boundary is a touch, driving forward to reset your angle is a pull-up, and a run with no touches earns a Clean Pass. Three touches ends the attempt, just like the real test.

Which controls can I use?

Four schemes: an on-screen steering wheel, a slider, jog buttons, or an MFi / Xbox / PlayStation gamepad. Switch anytime in Settings. iPad also supports a two-handed landscape layout.

Community levels

How do I build and share my own level?

Open the Community tab and tap the create button to launch the editor: drop the dock, walls and cones, test your run, then Publish. Submissions are reviewed before they appear to other players.

How do I report or hide an inappropriate level?

Press and hold any community level card and choose Report or Hide. Reported levels are automatically pulled from the list for re-review. We remove anything offensive, infringing, or containing personal information.

I published a level and want it taken down.

Email us the level's name and we'll remove it.

Replay, sharing & iMessage

How do I save or share a replay?

Every attempt is recorded on your device — no upload, no account. Open a run to replay it, then export a vertical 9:16 video (with the real engine audio baked in) and share it to TikTok, Instagram Reels, YouTube Shorts, or anywhere from the share sheet.

How do the iMessage challenges work?

Trailer Parking Sim includes an iMessage app. From a conversation, send a level and your best time; your friend backs the same rig into the same dock right inside the thread, and the fastest clean time wins.

Account, data & devices

Do I need to create an account?

No sign-up, ever. Play anonymously, with an optional nickname you can change in your profile. Game Center is optional and operated by Apple.

Does my progress sync between devices?

Yes — through your private iCloud account when you're signed into the same Apple ID. We never see your progress.

How do I reset or delete my data?

Settings → Clear Local Data resets your progress, name and hidden-level list (your PRO unlock stays). To remove a level you published or ask about any other data, email us. See our Privacy Policy for exactly what we store.

Which languages and devices are supported?

The app is localized in English, 中文, 日本語, 한국어, Français and Deutsch, and auto-detects your device language on first launch. It runs on iPhone and iPad with iOS 17 or later.

Still need help?

Email the developer directly — real person, every message read.

[email protected]

See also our Privacy Policy and Terms of Use.